Online Cognitive Behavioural Therapy offered via THIS WAY UP

woman on her laptop looking at bupa telehealth


What is cognitive behavioural therapy?

Cognitive Behavioural Therapy (CBT) is a treatment approach for a range of mental and emotional health issues including anxiety and depression. This type of therapy teaches a person the relationship between thoughts, feelings and behaviours. It aims to identify and challenge unhelpful thoughts that prevent a person from reaching their goals in life, based on the understanding that thinking negatively is a habit that, like any other habit, can be broken. 

CBT provides a person with practical self-help strategies designed to bring about positive changes in their life.

A review of various therapy types conducted by the Australian Psychological Society (2010)2 identified CBT as one of several evidence-based psychological interventions recommended for the effective treatment of mental health conditions affecting adults, adolescents and children.

What is online cognitive behavioural therapy?

The online CBT courses, delivered by THIS WAY UP, have been developed by a team of psychiatrists and clinical psychologists and offers a range of online, self-paced CBT courses, including courses specific to anxiety and depression.

After an initial questionnaire about current psychological state, it directs users to the most appropriate online course. This assessment can help participants gain insight into their mental health and can guide course selection, but it is not a formal diagnosis.

The courses are self-paced and can be accessed over a 3-month period via the THIS WAY UP website.

Who are This Way Up?

THIS WAY UP is part of the Clinical Research Unit for Anxiety and Depression (CRUfAD). It’s a joint facility of St Vincent’s Hospital and the University of New South Wales that was established to reduce the impact of anxiety and depressive disorders on individuals.

The not for profit organisation was jointly designed and developed by Professor Gavin Andrews and his team of psychiatrists and clinical psychologists at St Vincent’s Hospital, Sydney and is sponsored by the Australian Government and the Clinical Research Unit for Anxiety and Depression (CRUfAD) at St Vincent’s Hospital, Sydney.

What will doing an iCBT course involve?

Participants will have access to weekly iCBT (online) lessons which are to be completed sequentially for approximately three months. Lessons are presented as an illustrated comic based character who experiences anxiety and/or depression symptoms, and learns to alleviate these symptoms using iCBT.  After completing each lesson, customers can download a lesson summary, homework assignments and optional resources. Completion of the program is self-paced, with the exception that participants will wait five days in between consecutive lessons and complete all lessons within 10-12 weeks.

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Why is Bupa promoting iCBT?

At Bupa, we know around 20 per cent of Australians are affected by mental illness every year, and of those conditions, anxiety and depression are the most prevalent1.

We believe early intervention can have a life changing impact on someone with mental illness. As a health and care partner Bupa aims to support its members to improve their physical and mental health to ensure they live longer, healthier and happier lives.

Why have I received this email?

Bupa has selected members at random to receive this email.

How do I claim my reimbursement?

  • Enter your Bupa membership number when registering for your course
  • When you complete your course, you will receive a certificate of completion by email from THIS WAY UP. Complete a claims form and email your claims form and certificate of completion to Bupa will deposit your reimbursement into your nominated bank account.
  • You can only claim for one course per calendar year (although you are welcome to complete additional courses at your own expense).
  • You can only claim for your course once it is completed.
  • You must commence the course before 31 December 2017 to be eligible for reimbursement
  • Courses need to be completed via the desktop website, unfortunately reimbursement is not available if using the mobile app.

Having trouble accessing or logging into your This Way Up account?

You can contact This Way Up directly via or + 61 2 8382 1400 if you are having difficulty with the This Way Up website (including accessing or navigating the website, logging in or accessing your lessons). 

Additional resources

For more information on anxiety and depression, you may be interested in these articles:


1 2007 National Survey of Mental Health and Wellbeing

2 Evidence-based Psychological Interventions in the Treatment of Mental Disorders: A Literature Review (3rd Edition, 2010),

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